Terms and Conditions
Last Updated: 25th June 2025
Welcome to Cosmos House. These Terms and Conditions ("Terms", "Agreement") govern your access to and use of our website and services, whether you shop online at www.cosmoshouse.in or visit our offline stores across Kashmir.
By accessing or using our website or making a purchase, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.
1. General Information
Cosmos House is a retailer of high-quality home appliances, kitchenware, crockery, and modular kitchens. We offer products both online and offline, serving customers across Kashmir.
2. Eligibility
By using our services, you represent that you are at least 18 years old or are accessing the site under the supervision of a parent or guardian. You must provide accurate and complete information for all transactions.
3. Orders & Payments
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All orders placed are subject to product availability, verification, and payment authorization.
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We accept various payment methods including credit/debit cards, UPI, cash on delivery (where applicable), and net banking.
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Cosmos House reserves the right to cancel or refuse any order at our sole discretion.
4. Pricing & Availability
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Prices listed on our website and in-store are inclusive of applicable taxes unless otherwise stated.
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We strive to keep product availability and pricing up to date, but occasional errors may occur. Cosmos House reserves the right to correct any such errors without prior notice.
5. Shipping & Delivery
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Delivery timelines vary based on your location, product availability, and delivery method selected.
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We provide delivery services across major areas of Kashmir.
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Delays due to unforeseen circumstances (weather, strikes, etc.) will be communicated to the customer.
6. Returns & Exchanges
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Products can be returned or exchanged within 7 days of delivery, provided they are unused, in original packaging, and with all accessories and receipts.
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Certain items such as custom modular kitchens, perishable items, or hygiene-sensitive products may not be eligible for return.
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Refunds, if applicable, will be processed to the original mode of payment within 7-10 business days.
7. Product Warranty
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Most of our appliances come with a manufacturer’s warranty, which will be mentioned on the product page or invoice.
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Cosmos House is not liable for damages caused by misuse, negligence, or unauthorized modifications.
8. Privacy Policy
Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.
9. Intellectual Property
All content on our website—including images, logos, designs, and text—is the property of Cosmos House and may not be copied, reproduced, or used without prior written consent.
10. Limitation of Liability
Cosmos House shall not be held liable for any indirect, incidental, or consequential damages arising out of or related to the use of our products or services.
11. Governing Law
These Terms shall be governed and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of courts in Srinagar, Jammu & Kashmir.
12. Changes to Terms
Cosmos House reserves the right to modify these Terms at any time. Changes will be posted on this page, and your continued use of the website or services constitutes acceptance of those changes.
13. Contact Us
If you have any questions or concerns regarding these Terms, please contact us at:
📧 Email: support@cosmoshouse.in
📞 Phone: +91-9419009163
📍 Address: Cosmos House,Palladium Street, Lalchowk, Srinagar, Jammu & Kashmir – 190001
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